❓ Frequently Asked Questions
1. Can I customize the product with my own logo?
Yes, we provide customization options including logo printing, packaging design, and product features. Please contact us with your requirements.
2. Can I get a sample before placing a bulk order?
Absolutely. We offer samples for evaluation. Sample fees and shipping costs will be charged, which can be deducted from your bulk order.
3. What is the lead time for bulk orders?
Our typical lead time is 15-30 days depending on the order quantity and customization needs.
4. Do your products come with a warranty?
Yes, all our products come with a 12-month warranty covering manufacturing defects.
5. How do you ensure product quality?
We have strict quality control processes including incoming material inspection, production line testing, and final product checks meeting international standards.
6. What is your minimum order quantity (MOQ)?
Our MOQ varies by product, but generally starts at 100-300 units for standard models. For customized orders, MOQs may be higher.