❓ Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
We are a direct manufacturer with more than 20 years of experience. Our facility covers 12,000 square meters and employs over 200 dedicated workers.
Q2: What design services do you offer?
We provide free 2D and 3D design confirmations before mass production. Our team usually replies to inquiries within 10 minutes to 2 hours.
Q3: Can I get a sample before ordering?
Yes! We can send ready samples for quality testing (shipping cost only) or create custom samples based on your specific design requirements.
Q4: What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 100 pieces for each design.
Q5: What are your payment and delivery terms?
We accept EXW, FOB, and C&F. Payment usually requires a 30% deposit prior to production, with the balance due after inspection and before shipment.
Q6: How long does production take?
Sample lead time is 3-5 days. Mass production typically takes 12-15 days after sample approval and receipt of deposit.