Q1: Is your company a manufacturer or a trading company?
A: We are professional on home products for over ten years and have our own production base covering 30,000 square meters with standardized quality audits.
Q2: Can you provide OEM or ODM services?
A: Yes, we can handle both OEM and ODM requirements according to customer specifications for materials, colors, and branding.
Q3: How long does it take to provide a sample with a custom logo?
A: Regular customized samples take about 7 days. For specific materials like ceramics, it may take up to 15 days. Sample fees are typically deductible from future bulk orders.
Q4: What is your minimum order quantity (MOQ)?
A: MOQ depends on the specific product requirements. For regular stock items, small test orders are supported. Custom projects usually start from a higher threshold based on material.
Q5: How do you ensure product quality and delivery time?
A: We maintain a complete Quality Management System. Every process from material sourcing to packaging is inspected. We conduct 100% inspections before packing and welcome third-party inspections.
Q6: What payment methods do you accept?
A: Our standard accepted payment method is T/T (Telegraphic Transfer).