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Frequently Asked Questions
Q1: What are your main factory products?
Our main products include pet cooling mats, cooling pillow pads, pet cooling beds, dog cooling vests, dog cooling collars, dog cooling towels, sport ice towels, cooling scarves, pet inflatable recovery collars, foldable dog pools, and pet heating pads.
Q2: How do you control the products' quality?
We have always placed great emphasis on quality control to ensure an excellent quality level is maintained. Our principle is to provide customers with better quality, better price, and better service.
Q3: Can you provide OEM or ODM service?
Yes, we accept OEM services. We also have our own professional designer team to assist with your requirements.
Q4: What information is needed for a quotation?
Please provide the product size, material/stuffing, package requirements, and quantities. Sending pictures or designs for reference helps us provide the most accurate quote.
Q5: What is the lead time for samples?
Current samples require 1-3 days. Customized samples take 7-15 working days according to your specific requirements.
Q6: What are the available shipping methods?
1. Express courier (DHL, TNT, FedEx, UPS, EMS): 3-7 working days. 2. Air port to port: 7-12 days. 3. Sea port to port: 20-35 days. 4. Agent appointed by clients.